General FAQ's

Pile is the word we use for the artificial grass fibres. It is similar to the blades of natural grass.

Pile direction is the direction that the grass naturally leans towards. The best appearance of artificial grass is when the pile direction is pointing towards you. Therefore, you want the pile direction of the grass to be pointing towards your house, or the area that it will be viewed from the most.

We can supply samples of our grass products free of charge, just send us an email, or fill out a contact form, with the products that you would like.

We do, if you are looking for a trade account with us. Give us a call on 0300 373 5779 or send us and email.

We have the perfect solution to this question... We recently built a Artificial Grass Cost Calculator. To use it, you input the size of your area and the calculator will work out the cost of grass, cuts and any glue you may need (based on our prices).

Send us a email and we can discuss a solution.

To clean artificial grass you generally apply a cleaner to the area and brush with a stiff brush or mechanical brush.

We recommend Wet and Forget for areas that have developed moss or algea.

Grass FAQ's

That's tough to write in a small space like this. However we have a full blog post on choosing the right grass for you.

Yes, all of our grasses are pet-friendly. There are no nasty toxic coatings and you don’t have to use any chemicals to keep your grass looking green.  However, we do recommend shorter piles artificial lawns, as it’s easier to clean up after those adorable furry friends. We recommend Pet 25mm or 30mm.

We have two pet grasses a 25mm and 30mm pile
options which are short and durable, perfect for pet owners

We have a Natural 42mm
grass, indistinguishable from a real lawn (apart from it wont get muddy).

Our Golf Putting 14mm
grass is designed with a smooth surface is specifically designed for golf

PU backing stands for polyurethane which is a material that artificial grass backing can be constructed from. PU backing is considered superior than traditional latex backing for pet owners as it doesn't absorb any moisture (pet urine) and reduces the smell.

For more information read our blog on PU vs latex backing.

Yes, our Pet 25mm grass option has PU backing and is the perfect grass choice for pet owners.

Yes we have a range of grasses in various lengths that are end of line products or old batches that we offer at a discounted rate.

Check out our clearance section.

Multidirectional artificial grass products are a more recent iteration of artificial grass products. The fibre shapes and manufacturing methods are refined to produce a grass surface that looks more natural like real grass. The result is an almost messy looking grass that looks natural and also has better appearance from different angles compared to traditional artificial grass.

Check out our multidirectional artificial grasses.

Installation FAQ's

Check out our page on how to install artificial grass with a step by step guide.

Unfortunately, a fitting service, isn't something we offer. However, we may be able to help find you a trusted installer near you. Send us an email.

To join artificial grass you will need to glue the rolls together with joining tape and glue that runs along the full length of the join. Check out our blog with the full joining process.

Joining artificial grass is a 2-part process that involved artificial grass glue and tape. you may also need some specialist tools to carry it out. Check out our joining kits which will have everything you need.

No, joining artificial grass is a 2-part process which involves spreading glue onto the joining tape.

First work out how many meters of joins you need. Then pick the relevant glue product. Glue tubes will cover around 3m. 5kg glue tubs will cover around 10m. 10kg glue tubs will cover around 20m.

If you are using glue tubes, then apply it with a caulking gun. If you are using glue tubs, use a mixing paddle to activate the glue and spread onto the tape with a notched trowel.

There are a few different ways to fix down artificial grass. The best way is to screw is into an edging in the ground, but you can also glue it or nail it down. If going over tarmac you can screw it directly into it. If you are fitting over concrete you can drill, plug and screw the grass down.

To maintain your artificial grass and keep it looking in good condition you should brush it regularly. An artificial grass powerbrush will be the most effective. Applying an artificial grass cleaner will also help to prevent weed and moss growth.

Read more here.

Delivery FAQ's

We aim to deliver all of our orders within 5 working days, however they can take up to 10 working days. Bespoke orders may take longer. We will keep you updated at every step of the way in case of issues or quicker delivery. If you need a delivery update send us an email and we will get back to you as soon as we can. View our shipping policy.

Returns FAQ's

We offer returns on accessories, though you must pay the delivery costs for the return. As for grasses, we can't accept returns unless the product is faulty due to it being custom cut. Email us or call us on 0300 373 5779 if you have any questions. View our returns policy here.

Still can't find what you are looking for?

Don’t worry, we have a great team of experts on hand. You can call our offices 8am-5pm Monday to Friday on 0300 373 5779, or send us an email on and we will get back to you as soon as we can. Alternatively, fill out the form below.

Contact us

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