Refund policy

We offer returns on all of our accessory products, though the cost of shipping must be paid by you. If you wish to request a return on any product, you must contact us within 14 days of your order, or the return may not be accepted.

We do not accept returns on artificial grass orders as all orders are bespoke and cut to size and therefore cannot be returned and re-used.

 

Although we take pride in our quality control on our products, we understand that inevitably there can be quality issues with products. If you have purchased artificial grass and believe that there is a quality issue, this must be reported either on (delivery if it is visible before rolled out) or as soon as the grass has been rolled out. If you think that there is a grass issue you must not attempt to cut or fit the grass or the return may be rejected.